PLEASE READ BEFORE YOU PURCHASE FROM US.
THE PICTURE SHOWN IS NOT THE ACTUAL PLANT YOU WILL RECIEVE IT IS A PICTURE OF A SIMILAR PLANT, THE ACTUAL PLANT YOU RECIEVE WILL BE VERY SIMILAR BUT MAY BE SLIGHTLY LARGER OR SMALLER DEPENDING ON TIME OF YEAR AND GROWING SEASON. THE POT SIZE WILL ALWAYS BE THE SAME OR MAY BE BIGGER. COLOUR MAY ALSO VARY SLIGHTLY AS ALL PLANTS GROW DIFFERENT.
ALL THOUGH WE WRAP THE PLANTS AS CAREFULLY AS POSSIBLE AND USE FRAGILE TAPE YOU MAY GET SOME WITH MISSING OR BROKEN LEAVES WHICH WILL SOON RECOVER WE DO NOT REPLACE PLANTS WITH A FEW DAMAGED LEAVES. IF YOU RECIEVE A DAMAGED PLANT WE WILL ALWAYS ASK FOR A PHOTO OF THE PLANT AND NEARLY ALWAYS ASK FOR THE PLANT TO BE RETURNED TO US FOR A FULL REFUND. PLEASE NOTE WE DO NOT REFUND POSTAGE ON RETURNS. WE CAN NOT BE HELD RESPONSIBLE FOR THE WAY THE PARCEL IS TREATED BY THE COURIER.
THE PLANTS ARE LIVING SO REQUIRE WATERING SO SOMETMES THE SOIL MAY BE WET WHEN YOU RECIEVE THE PLANTS DEPENDING ON WHEN THEY WERE WATERED LAST.
WE SELL A MIXTURE OF VIVARIUM TERRARIUM AND HOUSE PLANT SOME MAY BE TOO BIG FOR THE VIVARIUM PLEASE CHECK POT SIZE BUT ALL ARE OK AS HOUSEPLANTS
DELIVERY IS BY TRACKED SERVICE TRACKING WILL BE SUPPLIED THROUGH YOUR EMAIL. THE DELIVERY TIME IS NEXT DAY AFTER THE ORDER HAS BEEN SENT AND NOT FROM TIME OF ORDER. YOUR ORDER IS NORMALLY SENT AROUND 3 DAYS AFTER RECIEVING IT BUT DEPENDS ON HOW BUSY WE ARE
WE CAN NOT BE HELD RESPONSIBLE FOR THE LATE DELIVERY BY THE COURIER THIS IS TOTALLY OUT OF OUR HANDS
IF YOU PLACE AN ORDER AFTER THURSDAY IT WILL BE PACKED THE FOLLOWING MONDAY SO MAY NOT BE POSTED UNTIL THE TUESDAY DEPENDING ON IF WE CATCH THE COURIER IN TIME.
WE USE A NUMBER OF DIFFERENT COURIERS
WE CAN NOT BE RESPONSIBLE FOR PARCELS GOING MISSING DUE TO THE WRONG ADDRESS OR WRONG HOUSE NUMBER BEING GIVEN TO US BY THE CUSTOMER.
ALL OUR PLANTS ARE GROWN FREE FROM CHEMICALS AND PESTICIDES. All THOUGH WE DO OUR BEST TO KEEP PESTS SUCH AS SLUGS OFF OUR PLANTS USING NATURAL MEANS WE CANNOT ALWAYS GUARANTEE SOME LEAVES MIGHT NOT HAVE A FEW HOLES IN THEM. PLEASE ALSO CHECK YOUR PLANTS FOR PESTS BEFORE INTRODUCING THEM INTO YOUR VIVARIUMS OR TERRARIUMS. MOST OF THE PLANTS WE SUPPLY COME TO US FROM GROWERS SO WE DO NOT KNOW WHAT THE ROOT SYSTEM IS LIKE AS WE DO NOT REMOVE THEM FROM POTS UNLESS WE NEED TO SPLIT THEM OR TAKE CUTTINGS.
WE ALWAYS RECOMMEND QUARANTINING NEW PLANTS YOU BUY FROM ANYWHERE
WE SELL OUR PLANTS ON OTHER SITES SO SOME MAY GET SOLD OUT BUT STILL SHOW IN STOCK ON THIS SITE, IF A PLANT IS OUT OF STOCK WHEN WE DO YOUR ORDER WE WILL SEND A REPLACEMENT TO THE SAME OR MORE VALUE AND USUALLY AN EXTRA PLANT AS WELL OR WE WILL REFUND THE BUYER FOR THE OUT OF STOCK PLANT. WE USUALLY DONT CONTACT BUYERS IF A PLANT IS OUT OF STOCK AS WE NORMALLY DONT REALISE UNTIL PACKING THE ORDER.
IF YOU ADD PRODUCTS TO YOUR CART A FEW DAYS BEFORE BUYING THEM THIS DOES NOT MEAN THEY WILL BE SAVED FROM SELLING TO SOMEONE ELSE.
WE NO LONGER SHIP OUTSIDE THE UK